Scaling without blowing up
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Landed Scale: Operations, Retention and Growth
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Module 8: Marketplaces
TikTok Shop
Amazon and eBay
Running more than one channel
Module 9: Operations and Customer Service
The daily order routine
Returns, refunds, and chargebacks
Customer service scripts
Module 10: Retention
Why retention matters more than ever
The five automated flows to set up
Getting real reviews
Module 11: Scaling and Building a Brand
The numbers to watch weekly
Scaling without blowing up
From dropshipping to a real brand
Module 12: Compliance and Staying Out of Trouble
Product safety and liability
Intellectual property: don't sell knockoffs
Advertising honestly